Refusing to do so defeats the whole purpose of having a test group in the first place. I'm sure they can spare 5 minutes/day of one employee's time to interact with the people sampling their latest product before the public rollout. So yes, some form of dialogue in situations like this would be beneficial. We both want the same thing, the best game experience possible, because that means the most fun for us and the most profit for them. We (the consumers) and Inno (the service providers) are not enemies here. The entire purpose of a test group is for the product designers and the test group to come up with the most profitable product possible. To be clear, I am NOT talking about the live forums. I'm just saying that it's probably advisable to interact with your testers. Of course Innogames, like the hypothetical restaurant owner and movie producer, is a private company and at the end of the day they can do whatever they want with their own product. Or if you're a movie producer doing a test screening and a significant majority of your test audience walks out shaking their heads in disgust again, it is advisable to ask why. If half of them spit it out and run to rinse with mouthwash, it would be advisable to interact and ask why before you roll the item out to the general public. Let's say you own a restaurant and plan to add a new item to your menu, but first you give the item to a test group to get their reaction. They are, after all, in the service/entertainment business. But I would say it's bad optics for them not to interact with their "test group" at all. Nobody on this Forum (other than the mods) has any idea how the actual processing of data feedback occurs at Inno. Well, "not heard" is something we can't know.
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